Information we collect
When you submit an enquiry, call us or message us on WhatsApp, we collect the name, phone number, email address, property location and electricity consumption details you choose to share. We collect no sensitive personal data and do not require you to create an account.
How we use your information
Your details are used solely to prepare a solar proposal, schedule a site survey, process subsidy and net-metering applications on your behalf, and provide after-sales service. We may contact you about your enquiry by phone, WhatsApp, SMS or email.
Sharing with third parties
We share information only where it is necessary to deliver the service you asked for — for example with the electricity distribution utility for net metering, or with the national portal for subsidy claims. We never sell or rent your data to advertisers or data brokers.
Data retention
Enquiry records are kept for as long as needed to serve you and to meet warranty, tax and statutory obligations. You may ask us to delete your enquiry data at any time where no ongoing contract or legal requirement applies.
Cookies and analytics
This website may use basic analytics to understand which pages are useful. These measurements are aggregated and are not used to identify you personally. Your browser settings let you block or delete cookies at any time.
Security
Access to customer records is restricted to staff working on your project. We use reasonable technical and organisational safeguards, though no method of transmission over the internet is completely secure.
Your rights
You can request a copy of the information we hold about you, ask us to correct it, or ask us to stop contacting you. Write to us at the email address below and we will respond within a reasonable period.
Changes to this policy
We may update this policy as our services or legal obligations change. The current version is always published on this page.
Contact us about privacy
SVN Renewable Energy, No G2 5/113, Manachanallur Main Road, Nochiyam, Mathavaperumalkovil Village, Trichy – 621216, Tamil Nadu, India. Email info@svnenergy.in or call +91 82205 63848.